Frequently Asked Questions


 

SELL WITH US


 

 


Do I need to Register to place an Order?

GiftCardsIndia.in aims to provide a convenient shopping experience and hence we believe that customers need not spend time on registering themselves. All we need is your address where we need to deliver your voucher. So no hassle of Registration and remembering another password. However, we do provide an option for you to create an account with us, if you so want to. You will be asked to create a password at the end of your transaction on the Order Confirmation page.


How much are the shipping charges?

Rs.99/- will be charged for shipping & handling for each order.


What is the estimated delivery time?

All orders are delivered in 7 working days from the time the payment is received and verified by our payment gateway partners. The verification typically takes just one day, provied you confirm the transaction with them. Working days exclude public holidays and Sundays.

In case of Electronic Gift Cards (e-GC) it's emailed after 3 working days to the email ID given by you.  

For Special Offers & Promotions please add 3 more working Days to the the Delivery Timeline.


How will the delivery be done?

GiftCardsIndia has partnered with reputed courier companies and all orders are delivered by them in the stipulated time period.

In case of Electronic Gift Cards (e-GC) it's delivered to the email ID given by you.


What is the validity of the Gift Voucher purchased online?

Typically a Gift Voucher is Valid for a period of 6 to 12 months. However, different brands and retailers, at their discretion, may maintain the validity as per their business policy. We suggest you take a look at the Terms of Redemption on our Product Page before Adding to Cart.


Where all are these gift vouchers accepted?

The Gift Vouchers are accepted at the respective retailers or brands outlets only, unless specified otherwise. The Super Card is accepted on www.giftcardsindia.in only.


Do you deliver to locations outside India?

Purchases done on GiftCardIndia are delivered across India. We do not deliver physical vouchers to locations outside India. However, an e-Gift Card has no boundaries and can be delivered to any email ID.


What Payment Options do I have?

You can use any of the Visa / Master / American Express Credit Cards on GiftCardsIndia. We do accept Debit Cards from large set of banks. You can pay using your bank account as well. 


How do I Cancel an Order on GiftCardsIndia.in?

Any order placed on GiftCardsIndia can be cancelled within 24 hours of placing it. You can write into us or call us through our Contact Us link and we will be glad to fulfill your request. However, any request received after we have shipped or processed your order, may not be honored. A cancellation fee of 3% of the order value will be deducted while processing the refund.

In case of e-GiftCards, we may not be able to cancel your order as the delivery of gift voucher is through electronic means.


How do i return a voucher?

  1. If you receive a package that is open or looks to have been tampered with, do not accept it. Contact GiftCardsIndia Support on 022 61145454, and we will have the issue quickly resolved.
  2. Open packages will be accepted for returns only in cases where an incorrect voucher has been shipped to you.
  3. You may return your shipment, in an intact condition, within 7 days of receiving it. We have a policy of no-refund once the item is shipped with the only exception being that an unopened item is returned to us.
  4. If you encounter problems while redeeming the voucher at the Brand outlet, do write to us on cs@giftcardsindia.in and we will quickly resolve the issue to your satisfaction.

What do I do in case I receive a spoiled or torn voucher?

If you have received a voucher that is spoiled/torn or incorrect, notify us at the earliest and we will have it taken care of.


What is an e-Gift Card?

Any Gift Card which can be delivered through electronic medium is an e-GiftCard. e-GiftCard is redeemable at the respective brands shopping outlet. It is one of most convenient and preferred gifting option.

GiftCardsIndia has listed many e-GC, you can refer to our e-Gift Cards Category to browse through your favorite brands and gift it to your loved ones.


What is Prezz Gift Card?

In order to enhance the shopping experience at www.giftcardsindia.in, we have introduced Prezz Gift Card. A Prezz Gift Card can be exchanged on www.giftcardsindia.in for original Gift Vouchers from a wide choice of brands.

If you purchase a Prezz Gift Card, or have been gifted by one, all you need to do is log onto www.giftcardsindia.in, and redeem the value of the Prezz Gift Card against any brand(s) and number of Gift Cards available on the site, of the same value.

A Prezz Gift Card can be redeemed on Giftcardsindia.in only. It can be bought online from Giftcardsindia.in and delivered via email.


How can I purchase using Prezz Gift Card?

You can use a Prezz Gift Card for all your purchases in 2 simple steps.

Step 1: Log onto www.giftcardsindia.in, and shop for the Gift Cards, totaling up to the value of the Prezz Gift Card that you have with you

Step 2: Once your shopping cart is ready, move onto the check out. Here you can enter the Prezz Gift Card number in the space available for Prezz Gift Card and continue with the Check out.

The purchased gift voucher will be delivered to you in the stipulated time period.


Can I use multiple Prezz Gift Card for a single order?

You can use one Prezz Gift Card per order.


Will the Prezz Gift Card be accepted at Retail outlets?

Prezz Gift Card can be redeemed on www.giftcardsindia.in at present. It is our endeavor though to provide our customers with the convenience on having it accepted with all our listed brands. We are working on this front and very soon will provide you this convenient payment option.


How do I track my order?

Once you place an order with us we will send you an email confirming your order details to your email id. We keep our customers posted through emails on every stage of the order life cycle. Our support team is available all times to respond to your queries on email or phone. Alternately, you can write in to us at cs@giftcardsindia.in or call us at 022 61145454.

In scenarios where the order has been placed on hold by the payment gateway to authenticate the transaction, we will communicate with you to provide additional documents for authentication. Incase you fail to comply, the order will be cancelled and refunded minus the cancellation fee of 3% of the order value.


Will the Gift Vouchers be gift wrapped?

We surely understand the sensitivity attached to every order placed on GiftCardsIndia and therefore we ensure all the gift vouchers are sent in an attractive gift pack.


 Do you send Sales Invoice along with the order?

We presume you have purchased the Gift Voucher for someone special and definitely do not expect them to receive a Sales Invoice along with the gift. Hence we do not send Sales Invoice to the recipient of the gift, however, an email with the Sales Invoice is sent to the Shoppers email id for reference and future records.


Can I buy in Bulk?

Yes, by all means! Do contact our Corporate Sales team at info@giftcardsindia.in and get your purchase done.


What can I do with this new “Sell Gift Cards” option?

The “Sell Gift Cards” provides you with the option to sell your “Unused/Unwanted” gift cards

  • Sellers can sell the gift cards they do not require for cash.
  • Buyers can purchase these gift cards at a discounted price.

  • Amount is transferred to the seller’s bank account.


How does this new feature work?

Seller lists his gift card and sets the sale price. We verify the gift card for saleability, validity, balance and list it. Buyers/ Deal seekers buy the gift card at a discounted price. Seller gets money into his bank account within 10 working days.


What are the brand cards that can be sold in the marketplace?

You can list any Brands card you'd like to sell and get cash.


I sold a card for ?800 but only ?710 is deposited in my bank account, why is that?

The amount that is deposited to your account is the sum after deducting commission charges of 10% by GiftCardslndia. For e.g.: If you list a card which has a balance of ?1000 and the sale is done at a price of ?800, you would receive ?710 (10% processing charges from GiftCardslndia, i.e. 800- 90 = 710).


I have sold a card for ?1000 but I have not received my money. What do I do?

If the sale is successful, please give us a time of 10 working days for the funds to reflect in your account.

How long after a sale will the money get credited to my account?

Money will get credited to the registered bank account in 10 working days.

I want to remove a card that I have already listed. What do I do?

You can write to us directly on cs@giftcardsindia.in or call us at our support help line 022-61145454 and our team will assist you.


I want to change my bank account details. How do I do this?

You can write to us directly on cs@giftcardsindia.in or call us at our support help line 022-61145454 and our team will assist you.


What are the details needed for Bank account?

  • Name as in account (Beneficiary Name)
  • Bank Name
  • Branch
  • Beneficiary account number
  • IFSC code

I bought a card from discount cards section; can I list it again for sale?

Yes, the cards bought via discounted section can be put up for sale again any number of times till it’s validity expires.


Can I list the card for any price that I want?

Yes, you may list the card for sale for any price. However, please ensure the card sale value is not more than the balance available on the card


What is the commission that you charge for transactions?

It's free to list your gift cards. However, once the cards sell we take a 10% handling charges from the selling price. For e.g.: If the card is sold at a price of ?400 the commission levied will be ?40


What are the terms and conditions that I agree to as a seller on the marketplace?

The detailed terms and conditions can be found here


How long after payment will I get the card?

The card will be delivered within 5 working days, upon successful completion of payment.


Can I adjust a sale price after it has been set?

Yes, you can. Please connect with us at cs@giftcardsindia.in or call us at our support help line 022-61145454 and our team will assist you.


Do I ship my physical card to the buyer?

No, we will get the product picked up from your listed address and have the same delivered to the buyer.


How do I get paid after my card is bought?

When you list a card for sale and a buyer picks up your product, your bank account will reflect the amount in 10 working days. The amount will be credited to the same account in the stipulated time.