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FAQs



Do I need to Register to place an Order?

Yes, user registeration is mandatory. This is necessary for the security of our consumers and also helps enhance your shopping experience with us.


How much are the shipping charges?

Rs.99/- will be charged for shipping & handling for each order.


What is the estimated delivery time?

In case of Electronic Gift Cards (e-GC) it's emailed within 3 working days to the email ID given by you. 

Gift cards are usually delivered in 7 working days from the time the payment is received and verified by our payment gateway partners. The verification typically takes just one day, provied you confirm the transaction with them. Working days exclude public holidays, Saturdays and Sundays.

For Special Offers & Promotions please add 3 more working Days to the the Delivery Timeline.


How will the delivery be done?

GiftCardsIndia has partnered with reputed courier companies and all orders are delivered by them in the stipulated time period.

In case of Electronic Gift Cards (e-GC) it's delivered to the email ID given by you.


What is the validity of the Gift Card purchased online?

Typically a Gift Card is Valid for a period of 6 to 12 months. However, different brands and retailers, at their discretion, may maintain the validity as per their business policy. We suggest you take a look at the Terms of Redemption on our Product Page before Adding to Cart.


Where all are these gift cards accepted?

The Gift Cards are accepted at the respective retailers or brands outlets only, unless specified otherwise. Swych is our proprietary Gift Card which can be utilized to purchase gift cards of various brands on our website.


Do you deliver to locations outside India?

Purchases done on GiftCardIndia are delivered across India. We do not deliver physical cards to locations outside India. However, an E-Gift Card has no boundaries and can be delivered to any email ID.


What Payment Options do I have?

You can use any of the Visa / Master / American Express Credit Cards on GiftCardsIndia. We do accept Debit Cards from large set of banks. You can pay using your bank account as well. 


How do I Cancel an Order on GiftCardsIndia.in?

Cancellations of orders placed on GiftCardsIndia will be handled case-to-case basis. You can write into us or call us through our Contact Us link and we will be glad to fulfill your request if it is possible. However, any request received after we have shipped or processed your order, might not be honored. A cancellation fee of 3% of the order value will be deducted while processing the refund.

In case of E-Gift Cards, we may not be able to cancel your order as the delivery of the gift card is through electronic means.


How do I return a gift card?

  1. If you receive a package that is open or looks to have been tampered with, do not accept it. Contact GiftCardsIndia Support on 022 61145454, and we will have the issue quickly resolved.
  2. Open packages will be accepted for returns only in cases where an incorrect gift card has been shipped to you.
  3. You may return your shipment, in an intact condition, within 7 days of receiving it. We have a policy of no-refund once the item is shipped with the only exception being that an unopened item is returned to us.
  4. If you encounter problems while redeeming the gift card at the brand outlet, do write to us on cs@giftcardsindia.in and we will quickly resolve the issue to your satisfaction.

What do I do in case I receive a spoiled or torn gift card?

If you have received a gift card that is spoiled/torn or incorrect, notify us at the earliest and we will have it taken care of.


What is an E-Gift Card?

Any Gift Card which can be delivered through electronic medium is an E-Gift Card. E-Gift Card is redeemable at the respective brands shopping outlet. It is one of most convenient and preferred gifting option.

GiftCardsIndia has listed many E-GCs, you can refer to our E-Gift Cards Category to browse through your favorite brands and gift it to your loved ones.


What is Swych Gift Card?

In order to enhance the shopping experience at www.giftcardsindia.in, we have introduced Swych Gift Card. A Swych Gift Card can be exchanged on www.giftcardsindia.in for original Gift Cards from a wide choice of brands.

If you purchase a Swych Gift Card, or have been gifted one, all you need to do is log onto www.giftcardsindia.in, and redeem the value of the Swych Gift Card against any brand(s) and number of Gift Cards available on the site, of the same value.

A Swych Gift Card can be redeemed on www.giftcardsindia.in only. It can be bought online from Giftcardsindia.in and delivered via e-mail.


How can I purchase using Swych Gift Card?

You can use a Swych Gift Card for all your purchases in 2 simple steps.

Step 1: Log onto www.giftcardsindia.in, and shop for the Gift Cards, totaling up to the value of the Swych Gift Card that you have with you.

Step 2: Once your shopping cart is ready, move onto the check out. Here you can enter the Swych Gift Card number in the space available for Swych Gift Card and continue with the Check out.

The purchased gift card will be delivered to you in the stipulated time period.


Can I use multiple Swych Gift Card for a single order?

Yes, you can use multiple Swych Gift Cards per order.


Will the Swych Gift Card be accepted at Retail outlets?

Swych Gift Card can be redeemed on www.giftcardsindia.in at present. It is our endeavor though to provide our customers with the convenience on having it accepted with all our listed brands. We are working on this front and very soon will provide you this convenient payment option.


How do I track my order?

Once you place an order with us, we will send you an email confirming your order details to your email address. We keep our customers posted through emails on every stage of the order life cycle. Our support team is available all times to respond to your queries on email or phone. Alternately, you can write in to us at cs@giftcardsindia.in or call us at 022 61145454.

In scenarios where the order has been placed on hold by the payment gateway to authenticate the transaction, we will communicate with you to provide additional documents for authentication. Incase you fail to comply, the order will be cancelled and refunded minus the cancellation fee of 3% of the order value.


Will the Gift Cards be gift wrapped?

We surely understand the sentiments attached to every order placed on GiftCardsIndia and thus we ensure all the gift cards are sent in an attractive gift pack.


Do you send Sales Invoice along with the order?

We presume you have purchased the Gift Card for someone special and definitely do not expect them to receive a Sales Invoice along with the gift. Hence we do not send Sales Invoice to the recipient of the gift, however, an email with the Sales Invoice is sent to the shopper's e-mail address for reference and future records.


Can I buy in Bulk?

Yes, by all means! Do contact our Corporate Sales team at info@giftcardsindia.in and get your purchase done.


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